Terms and Conditions

Terms and Conditions

Ordering
We will not sell or deliver alcohol to anyone who is or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.

All goods are offered subject to availability. We cannot guarantee the availability of specific vintages. In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement or another acceptable arrangement for the completion of your order.

Delivery
The Hitchin Wine Company Limited, trading as 'Hedley Wright Wine Merchants' Delivery Charges

Deliveries to mainland UK are charged at:
FREE delivery on orders over £100
£5 for orders between £50 & £99
£10 for orders of less than £50

We have a flat rate of £19.50 for all deliveries to Northern Ireland, which we aim to have with you in 1-3 business days.

Sorry, we do not offer international shipping.

Any shortages & breakages must be notified within 24 hours, & we recommend checking your parcels on delivery for any potential discrepancies & notifying your courier driver. 
If you aren't able to inform your courier driver on delivery, then we may request further evidence of any breakages.
Any shortages or breakages will either be refunded, or a replacement sent out. 

We endeavour to send out orders that are placed before midday the same day as they're ordered, on a flat delivery standard of Next Day.

If you miss the first delivery attempt, the driver will leave a card and will return the next day. To avoid this problem:
 - Let us know what your preferred delivery day is.
 - Have the parcel delivered to your work address.
 - Let us know if it can be left with a neighbour.
 - Request the goods to be held at your local depot so that you can pick them up at your own convenience.
Alternatively, you may authorise the courier to leave the order in a designated safe place. There is a textbox in the shopping Checkout area of the website where “Special Delivery Instructions” can be left should no one be at home to meet the courier. Let us know if you want the courier to leave your order in a certain spot (e.g. at the back door or in a shed etc).
IMPORTANT: if a request is made for wine to be left unattended, Hedley Wright Wine Merchants cannot be held responsible if the wine goes missing after the courier has delivered it.

Prices
All prices are inclusive of UK VAT. Where a strikethrough price is shown next to the selling price, this is a recommended retail price (RRP) and does not always reflect a price that we have previously sold the item at. Promotional offers and prices are as stated, with no further discounts available.

Images
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site. The images on ndjohn.co.uk are copyright protected, but may be used on the condition that the user credits the source of the picture © hedleywright.co.uk

Vintages
Where possible, vintages stocked are displayed on the website. Due to vintage changes however, vintages displayed may differ from the actual vintage, we will contact you in this instance. In an instance where vintages displayed in the image of the product may differ to what is displayed in the product description, the product description vintage should always be the correct one.

Returns
We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights. We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.

Cancellations and complaints
You may cancel your order at any time up until it has left our shop with the courier. Should you decide to cancel after this, you will have to ensure the parcel is returned to us in its original packaging and pay the cost for the parcels' return. Any refunds will be given, less the original delivery fee.

In the event of complaint please e-mail wine@hedleywright.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.

Crime prevention
For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Reviews, Comments and Content
Users of this website may post reviews, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
We reserve the right, to remove or edit any content.

If you post content or submit material unless indicated otherwise you:

The Hitchin Wine Company Limited trading as Hedley Wright Wine Merchants and its affiliates a non-exclusive, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such content throughout the world in any media.

The Hitchin Wine Company Limited trading as Hedley Wright Wine Merchants and its affiliates and sub-licensees the right to use the name that you submit in connection with such content if they choose.

Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to The Hitchin Wine Company Limited trading as Hedley Wright Wine Merchants, the content and material is accurate; use of the content and material you supply does not breach any The Hitchin Wine Company Limited trading as Hedley Wright Wine Merchants policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify The Hitchin Wine Company Limited trading as Hedley Wright Wine Merchants and its affiliates for all claims brought by a third party against The Hitchin Wine Company Limited trading as Hedley Wright Wine Merchants or its affiliates arising out of or in connection with a breach of any of these warranties.

Correspondence
In the first instance please contact us by e-mail or telephone, as indicated on your order confirmation email and on the website.

This website is operated by The Hitchin Wine Company Limited.
Registered address: The Hitchin Garden Centre, Cambridge Road, Hitchin, SG4 0JT.
Tel. 01462 441230
E-mail wine@hedleywright.co.uk
VAT No: 133 7958 87.
AWRS: XDAW 00000105929

These Terms and Conditions shall be governed by and construed in accordance with the laws of the UK and any disputes will be decided only by the UK courts.